Motor Insurance Claims
Claim Procedure
What to do in a motor accident
Call our 24-hour helpline at +65 6827 7660
Notify Relevant Parties
- If there are injuries, dial 995 for an ambulance or 999 for the police. Do not remove the vehicles unless you need to rescue the injured parties. Move your vehicle to the side if no one is injured.
- If you require further advice on the accident, please call our 24-hour helpline at +65 6827 7660.
Collect Information
- Take photographs of the accident scene and damaged vehicles. You may approach any of our authorised workshops or IDAC centres for assistance to download the photographs.
- Exchange information and particulars of driver/owner, including name, NRIC/FIN, telephone number, email address, insurer and policy number. Note down the vehicle registration number and vehicle details.
- Note down the name, address and contact number of any eye-witness(es).
- Avoid all unauthorised tow-truck operators or repair workshops.
- Do not admit liability.
Report Accident
- File a police report under the following circumstances:
- injury case (medical leave of 3 days or more)
- hit-and-run case
- any accident involving:
- damage to government vehicle
- damage to government property
- foreign vehicle
- pedestrian, cyclist or Personal Mobility Device (PMD) user
- Report your accident and bring your accident vehicle (regardless of the extent of damage) to our authorised workshops within 24 hours or by the next working day. If you do not comply with this requirement, you may lose your No Claims Discount (NCD) (all or part) during your policy renewal and your rights to claim under the policy may also be affected. Note: With effect from 15 February 2021, all IDAC (Independent Damage Assessment Centre) will cease its accident reporting services for MSIG.
- If you are making a claim under your own policy, you may request any of our authorised workshops to submit a quotation for repairs to us. You need to decide if you are claiming for your own damage repair and the claim needs to be submitted within 14 days of occurrence or discovery of damage.
- If you are making a third party claim at our authorised workshops, an estimate will be prepared and the third party insurer will be invited to survey your vehicle within 2 working days (from date of accident).
- If you are making a third party claim against a Singapore insurer at our authorised workshop, an estimate will be prepared and the third party insurer will be invited to survey your vehicle within 2 working days. For accidents involving Malaysian registered vehicles and /or insurer, you are advised to claim under your own insurance policy. Please visit the General Insurance Association (GIA) website for more information on claiming against a foreign motorist.
- Download
- Download
Please take your vehicle to our authorised workshop to lodge an accident report and submit a claim. Please bring along the required documents to the workshop for us to expedite your claim promptly.
We will contact you for any additional documents that may be required.

Please send your vehicle to any of our windscreen specialists or contact them for assistance.
They will provide you with a Windscreen Claim Form to complete.
Cheng Auto Bodyworks
5 Soon Lee Street, #01-62
Pioneer Point
Singapore 627607
Tel: +65 66310707
Glass-Fix Pte Ltd (Mobile Windscreen Repairs & Replacement)
1 Bukit Batok Crescent, #08-48
WCEGA Plaza
Singapore 658064
Tel: +65 6278 0887
Glass-Fix Pte Ltd (Mobile Windscreen Repairs & Replacement)
52 Ubi Ave 3, #04-42
Frontier E Park @ Ubi
Singapore 408867
Tel: +65 6278 0887
Glazity Auto Pte Ltd (Mobile Windscreen Repairs & Replacement)
32 Old Toh Tuck Road, #02-04
IBiz Centre
Singapore 597658
Tel: +65 6909 9906/+65 9688 3619
Note: Only broken windscreens are payable. Chipped or scratched windscreens are not claimable for windscreen claims. Windscreen excess will be waived if the windscreen is repaired instead of replaced.
Accident Reporting
The Motor Claim Forms are no longer in use. Please go to any authorised workshop to report an accident.
Note: With effect from 15 February 2021, all IDAC (Independent Damage Assessment Centre) will cease its accident reporting services for MSIG.
Please make a police report at the nearest police station within 24 hours when:
- An injury is involved (medical leave of 3 days or more)
- A government vehicle or property is damaged (E.g. Police car, traffic light, lamppost and road divider.)
- A foreign vehicle is involved
- A pedestrian, cyclist or Personal Mobility Device (PMD) user is involved
- It is a “hit-and-run” case
Please exchange particulars including insurance details with the party/parties involved and make a police report in Malaysia.
Please drive your vehicle back to any authorised workshop in Singapore for damage assessment and repairs.
If you require towing services, please call our authorised workshops or 24-hour Roadside Assistance at +65 6337 1208 for assistance. Our partners will arrange for a Malaysian counterpart to tow your vehicle to the Causeway where our authorised workshop will take over the towing of your vehicle.
Alternatively, you may arrange for your own towing services and submit the towing receipts for reimbursement under your comprehensive motor insurance policy of up to S$500.
Please make a police report and submit a copy of the report to any of our authorised workshops for accident reporting.
In the event of a fire, please send the damaged vehicle to our authorised workshops for damage assessment and repairs.
Note: With effect from 15 February 2021, all IDAC (Independent Damage Assessment Centre) will cease its accident reporting services for MSIG.
Please send or tow your vehicle to an authorised workshop to report the accident and have your damaged vehicle assessed and repaired.
If your vehicle is damaged by a fallen tree, please take photographs of the fallen tree to capture any decay as well as the general position to determine the locality of the tree. Please submit these photographs to the authorised workshop when you make the accident report.
Note: NCD will be affected and policy excess is applicable for all own damage claim as a result of flood and/or fallen tree.
Coverage
No, the comprehensive motor insurance policy provides cover for accident-related repairs only. If your tyres are damaged in an accident with other parts of the vehicle damaged, the vehicle repairs and tyre replacement will be covered.
Please check your policy documents as the cover differs between policies.
Generally, the comprehensive motor insurance policy covers broken or smashed windows as part of the windscreen coverage. It also covers standard car accessories.
Third Party Claim
Please do not reply to the third party lawyer.
If the letter is addressed/copied to us, you do not need to do anything. Otherwise, please send or email a copy of the letter to us.
Please write down the date and time you received the Writ of Summons and your vehicle number and send a copy (via fax, email or hand) to us immediately.
Please note that we will need to respond within 8 days from the date you received the Writ of Summons.
If you have any other evidence such as witness statement, video footage or police investigation results, please submit these items to us.
If you would like to handle the claim from third party on your own (without involving your insurance policy), please contact the claims officer in the letter.
Otherwise, there is no further action needed from you and we will handle the Third Party claim accordingly.
No, we will not allow partial or full reversion/submission of claims beyond 14 days from the date of accident/discovery of loss.
No, we do not allow partial or full reversion/submission of claims. If the liability is unclear, we advise you to check with your claims officer for advice.
No Claim Discount (NCD)
Your NCD will be affected when there is a claim (own damage and/or third party claim) made under your policy. NCD may also be affected for late reporting or in anticipation of a claim.
If you have more than one claim made during a policy year, your entire NCD will be removed.
Your NCD will be protected for the first claim arising out of the same accident made during the period of insurance. If you have more than one claim arising out of different accidents, your NCD for the subsequent claims will be affected.
Note: Your NCD may still be reduced for late reporting with NCD Protector.
Your NCD will be reinstated if you have:
- Recovered at least 80% of your uninsured losses claim (policy excess, loss of use/rental and incidental expenses) from the Third Party Insurer
- A documented and signed private settlement with the other party (i.e. without claiming from any insurance company for Own Damage/Third Party claims)
- A written confirmation from Third Party that they are not submitting a claim
Please submit the following documents:
- Third Party Discharge Voucher signed by you
- Offer letter from Third Party Insurer showing the details of settlement
- Private settlement note signed by both parties
- Written confirmation from Third Party that no claims will be submitted
Workshop
Premier Automotive Services Pte. Ltd
Premier Automotive Services Pte. Ltd
23 Changi South Avenue 2
#01-02 Singapore 486443
Tel: +65 6544 6682
Workshop
Falcon-Air Auto Services Pte Ltd
Falcon-Air Auto Services Pte Ltd
Blk 9006 Tampines St 93 #01-200
Singapore 528840
Tel: +65 6789 7997
Workshop
Kan Fook Sing Motor Workshop
Kan Fook Sing Motor Workshop
1 Kaki Bukit Ave 6
Autobay @ Kaki Bukit #01-13
Singapore 417883
Tel: +65 6743 5344
Workshop
ComfortDelGro Engineering Pte Ltd- Reporting only
ComfortDelGro Engineering Pte Ltd- Reporting only
320 Ubi Road 3
Singapore 408649
Tel: +65 9115 2616
Workshop
Progressive Car Care Pte Ltd
Progressive Car Care Pte Ltd
Blk 3022A Ubi Road 1
#01-45/46 Singapore 408716
Tel: +65 6741 5336
Windscreen Only
Glass-Fix Pte Ltd (Mobile Windscreen Repairs & Replacement)
Glass-Fix Pte Ltd (Mobile Windscreen Repairs & Replacement)
52 Ubi Ave 3 #04-42 Frontier E Park @ Ubi
Singapore 408867
Tel: +65 6278 0887
Workshop
MITSUBISHI HC CAPITAL ASIA PACIFIC Pte. Ltd.
MITSUBISHI HC CAPITAL ASIA PACIFIC Pte. Ltd.
Automotive Workshop
No. 8 Fourth Lok Yang Road
Singapore 629705
Tel: +65 6466 3022
Workshop
Sng Ah Tee Motor & Panel Services Pte Ltd
Sng Ah Tee Motor & Panel Services Pte Ltd
Blk 3 Pioneer Road North #01-18
Singapore 628457
Tel: +65 6268 6183
Workshop
Wah Hong Motors & Credit Pte. Ltd
Wah Hong Motors & Credit Pte. Ltd
42 Toh Guan Road East #01-79 Enterprise Hub
Singapore 608583
Tel: +65 6515 5778
Workshop
ComfortDelGro Engineering Pte Ltd (Reporting only)
ComfortDelGro Engineering Pte Ltd (Reporting only)
45 Pandan Road
Singapore 609286
Tel: +65 9115 2616
Workshop
DPS Body & Paint Centre (Subsidiary of C&C)
Republic Auto Pte Ltd
DPS Body & Paint Centre (Subsidiary of C&C)
Republic Auto Pte Ltd
209 Pandan Gardens,
Cycle & Carriage Autohub
Singapore 609339
Tel: +65 6568 4501
Windscreen Only
Cheng Auto Bodyworks
Cheng Auto Bodyworks
5 Soon Lee Street, #01-62
Pioneer Point, Singapore 627607
Tel: +65 6631 0707
Workshop
Automotive Repair Centre Pte Ltd
Automotive Repair Centre Pte Ltd
38 Woodlands Industrial Park E1 #05-18
Singapore 757700
Tel: +65 6468 8834
Workshop
Strides Automotive Services Pte Ltd
Strides Automotive Services Pte Ltd
60 Woodlands Industrial Park E4
Singapore 757705
Tel: +65 6866 2671
Workshop
Vantage Automotive Limited
Vantage Automotive Limited
305 Alexandra Road #02-01
Alexandra Automotive Centre
Singapore 159942
Tel: +65 6272 8828
Windscreen Only
Glass-Fix Pte Ltd (Mobile Windscreen Repairs & Replacement)
Glass-Fix Pte Ltd (Mobile Windscreen Repairs & Replacement)
1 Bukit Batok Crescent #08-48, WCEGA Plaza
Singapore 658064
Tel: +65 6278 0887
Windscreen Only
Glazity Auto Pte Ltd (Mobile Windscreen Repairs & Replacement)
Glazity Auto Pte Ltd (Mobile Windscreen Repairs & Replacement)
IBiz Centre
32 Old Toh Tuck Road #02-04
Singapore 597658
Tel: +65 6909 9906 / +65 9688 3619
Workshop
Glen Enterprise Pte Ltd (Motor Cycle Only)
Glen Enterprise Pte Ltd (Motor Cycle Only)
1100/1102 Serangoon Road
Singapore 328196
Tel: +65 6296 9939
Workshop
City Auto Pte. Ltd.
City Auto Pte. Ltd.
Blk 8 Sin Ming Road #01-60/62
Sin Ming Industrial Estate Singapore 575643
Tel: +65 6453 1235
Workshop
Falcon-Air Auto Services Pte Ltd
Falcon-Air Auto Services Pte Ltd
Blk 176 Sin Ming Drive
#01-06/07/13 Sin Ming Autocare
Singapore 575721
Tel: +65 6452 0880
Workshop
K. Kim Hin Auto Pte Ltd
K. Kim Hin Auto Pte Ltd
160 Sin Ming Drive #02-20
Sin Ming AutoCity
Singapore 575722
Tel: +65 6452 7018
Workshop
Lai Huat (Meng Kee) Motor Pte Ltd
Lai Huat (Meng Kee) Motor Pte Ltd
160 Sin Ming Drive #04-01, #04-02 & #07-03 Sin Ming Autocity
Singapore 575722
Tel: +65 6453 8110
Workshop
Lim Tan Motor Pte Ltd
Lim Tan Motor Pte Ltd
Blk 176 Sin Ming Drive
#03-09/10 Sin Ming Autocare
Singapore 575721
Tel: +65 6452 0893
Workshop
S & H Motor Pte Ltd
S & H Motor Pte Ltd
160 Sin Ming Drive #07-02
Sin Ming Autocity
Singapore 575722
Tel: +65 6453 4730
Workshop
Vin's Motor Pte Ltd
Vin's Motor Pte Ltd
160 Sin Ming Dr
#03-03 Sin Ming Autocity
Singapore 575722
Tel: +65 6453 2121
Workshop
BIS Automobiles Pte Ltd
BIS Automobiles Pte Ltd
30 Tebans Gardens Crescent
Singapore 608927
Tel: +65 6896 3933 (For BMW owners only)
Tel: +65 6896 8588
Windscreen Only
Glazity Auto Pte Ltd (Mobile Windscreen Repairs & Replacement)
Glazity Auto Pte Ltd (Mobile Windscreen Repairs & Replacement)
1 Kaki Bukit Ave 6
Block D, #02-22
AUTOBAY
Singapore 417883
Tel: +65 6909 9906 / +65 9688 3619
Workshop
Sanfu Motor Pte. Ltd (Motorcycle only)
Sanfu Motor Pte. Ltd (Motorcycle only)
1 Kaki Bukit Ave 6
#02-43/44
Autobay Kaki Bukit
Singapore 417883
Tel: +65 6744 7753
Workshop
Ban Hock Hin Co. Pte. Ltd.(Motorcycle only)
Ban Hock Hin Co. Pte. Ltd.(Motorcycle only)
6 Defu Lane 4
Singapore 539410
Tel: +65 6281 6520
Workshop
SK Automotive Pte Ltd (AUTOBACS Group)
SK Automotive Pte Ltd (AUTOBACS Group)
8 Kaki Bukit Ave 4
#08-45/46
Premier@Kaki Bukit
Singapore 415785
Tel: +65 6702 1555 / +65 9186 6680
Workshop
SK Automotive Pte Ltd (AUTOBACS Ubi) - Reporting only
SK Automotive Pte Ltd (AUTOBACS Ubi) - Reporting only
10 Ubi View
Singapore 408543
Tel: +65 6749 5600 / +65 9455 3170
Workshop
SK Automotive Pte Ltd (AUTOBACS Bukit Batok) - Reporting only
SK Automotive Pte Ltd (AUTOBACS Bukit Batok) - Reporting only
30 Bukit Batok East Ave 6
Singapore 659761
Tel: +65 6749 5600 / +65 9723 1055
Workshop
Automotive Repair Centre
Automotive Repair Centre
48 Toh Guan East
#02-146/147
Enterprise Hub
Singapore 608586
Tel: +65 6250 4489