Notify Relevant Parties
- Contact MSIG at +65 6827 7660 at the occurrence of a loss and/or damage situation that may give rise to a claim.
- Do not accept delivery of goods against a clean receipt at any sign of loss and/or damage.
- Immediately notify carriers and/or other parties responsible for the loss and/or damage and invite them for a joint survey.
Mitigate Loss & Collect Information
- Take necessary steps to minimise further loss or damage to the goods.
- Assist and cooperate with our appointed surveyors during the course of their survey.
You can help us to expedite your claim by providing the required documents promptly.